Privacy Policy
Effective Date
This Privacy Policy was last updated on 10 October 2026. We may update this policy from time to time. Continued use of our website after changes constitutes acceptance of the updated policy.
Information We Collect
We collect information you voluntarily provide when you interact with our website: name, email address, phone number, shipping address, and payment details when you place an order or make an enquiry. We also collect information automatically through cookies and similar technologies, including your IP address, browser type, pages visited, and time spent on our site.
Purpose and Legal Basis
We process your personal data for the following purposes: fulfilling orders and delivering products, responding to enquiries and appointment requests, sending newsletter communications (with your consent), improving our website and services, complying with legal obligations, and preventing fraud. The legal basis for processing includes your consent, contractual necessity, our legitimate business interests, and legal compliance.
Account, Appointment, and Enquiry Information
When you book an appointment or submit an enquiry, we collect your name, contact details, and any preferences or requirements you share. This information is used solely to provide you with the requested service and is retained for as long as needed to fulfil your request.
Cookies and Analytics
We use cookies to remember your preferences (such as language and theme), analyse website traffic, and improve your browsing experience. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
Data Storage and Security
Your data is stored on secure servers operated by our hosting and infrastructure providers. We use appropriate technical and organisational measures including encryption, access controls, and regular security reviews to protect your data from unauthorised access, alteration, or disclosure.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Newsletter subscribers' data is retained until you unsubscribe.
Sharing with Service Providers
We may share your data with trusted third-party service providers who help us operate our business, such as payment processors, shipping carriers, and analytics providers. These providers are bound by confidentiality obligations and may only use your data to provide services to us.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We take reasonable steps to ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place.
Your Privacy Rights
Depending on your jurisdiction, you may have the right to: access your personal data, request correction of inaccurate data, request deletion of your data, object to or restrict processing, withdraw consent, and request data portability. To exercise any of these rights, please contact us using the details below.
Policy Updates
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on this page. We encourage you to review this page regularly.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us through our Contact page or at the email address listed on our website. [Business contact details to be confirmed by the business owner.]
This page is for informational purposes only. Final legal wording should be reviewed by a licensed legal advisor in the jurisdictions where the business operates.