Shipping
Processing Time
Orders are processed within 1-3 business days of payment confirmation. Custom and bespoke pieces require additional production time, which will be communicated at the time of order. You will receive a confirmation email once your order has been dispatched.
Shipping Methods
We offer insured shipping through reputable international couriers. All shipments require a signature upon delivery. Shipping methods and estimated delivery times will be displayed at checkout based on your destination.
Supported Destinations
We currently ship to most international destinations. If your country is not listed at checkout, please contact us and we will endeavour to arrange delivery. [Full list of supported destinations to be confirmed by the business owner.]
Delivery Estimates
Domestic deliveries typically arrive within 2-5 business days. International deliveries typically arrive within 5-14 business days depending on destination and customs processing. These are estimates and not guaranteed delivery dates.
Order Tracking
Once your order is dispatched, you will receive a tracking number via email. You can track your shipment through the courier website. If you do not receive tracking information within 3 business days of your order, please contact us.
Customs Duties and Taxes
International orders may be subject to customs duties, import taxes, and handling fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. We recommend checking with your local customs office for applicable charges.
Shipping Delays
While we strive to meet delivery estimates, delays may occur due to customs processing, weather conditions, public holidays, or other circumstances beyond our control. We are not liable for delays caused by third-party shipping providers or customs authorities.
Shipping Costs
Shipping costs are calculated at checkout based on destination, package weight, and selected shipping method. Free shipping may be available for orders above a specified threshold. [Shipping cost thresholds to be confirmed by the business owner.]
Shipping Enquiries
For any questions about shipping, tracking, or delivery, please contact us through our Contact page or via WhatsApp. Have your order number ready for faster assistance.
This page is for informational purposes only. Final legal wording should be reviewed by a licensed legal advisor in the jurisdictions where the business operates.