Returns
Return Window
We offer a return window of [X days — to be confirmed by the business owner] from the date you receive your order. Items must be returned in their original condition, unworn, and in their original packaging with all tags and certificates included.
Eligible Items
Ready-to-wear jewellery items in their original, unworn condition with all packaging and certificates are eligible for return. Items must show no signs of wear, alteration, or damage caused by the customer.
Non-Returnable Items
The following items are non-returnable except in cases of manufacturing defects: custom and bespoke jewellery, engraved or personalised pieces, earrings for hygiene reasons (unless sealed and unopened), and items marked as final sale.
Damaged or Incorrect Products
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photographic evidence. We will arrange a replacement or full refund at no cost to you. Items damaged in transit must be reported before the packaging is discarded.
How to Initiate a Return
To start a return, contact us via WhatsApp or email with your order number and reason for return. Once your return is approved, you will receive return instructions and a shipping label. Items must be shipped back using the provided instructions.
Refund Timeline
Refunds are processed within 5-10 business days after we receive and inspect the returned item. Refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Return Shipping Costs
Return shipping costs for change-of-mind returns are the responsibility of the customer. For damaged or incorrect items, we cover all return shipping costs. [Return shipping cost policy to be confirmed by the business owner.]
Exchanges
We offer exchanges for size where applicable. To request an exchange, follow the same return process and indicate the desired replacement size or item. Exchange availability is subject to stock.
Contact Us
For any questions about returns or refunds, please contact us through our Contact page or via WhatsApp. Have your order number ready for faster assistance.
This page is for informational purposes only. Final legal wording should be reviewed by a licensed legal advisor in the jurisdictions where the business operates.