Terms & Conditions
Effective Date
These Terms and Conditions were last updated on 10 October 2026. By accessing or using our website, you agree to be bound by these terms.
Website Use and Eligibility
You must be at least 18 years old to make a purchase. By using this website, you represent that you are legally capable of entering into binding contracts. You agree to use the website lawfully and not to engage in any activity that could harm, disable, or impair the site.
Product Descriptions and Photography
We make every effort to display our jewellery accurately, including colours, dimensions, and materials. However, product photographs may appear slightly different from the actual items due to lighting, screen settings, and natural variations in gemstones and metals. Product availability is subject to change without notice.
Prices and Currencies
All prices are displayed in your selected currency and may vary based on exchange rates. Prices are subject to change without prior notice. We reserve the right to correct pricing errors. Payment is processed at the time of order confirmation.
Orders and Acceptance
Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion. Order confirmation does not guarantee availability. If we are unable to fulfil your order, we will notify you and process a refund if payment has been made.
Cancellations
Orders may be cancelled within 24 hours of placement, provided the item has not yet been dispatched. Custom and bespoke orders cannot be cancelled once production has begun. To request a cancellation, contact us immediately via WhatsApp or email.
Payment Terms
We accept payment methods as displayed at checkout. All payments are processed securely through our payment partners. We do not store your full card details on our servers.
Custom and Bespoke Jewellery
Custom and bespoke pieces are made to your specifications. A design consultation is required before production begins. A deposit may be required for bespoke orders. Custom pieces are non-returnable except in cases of manufacturing defects. Design approvals are final, and changes after production begins may incur additional costs.
Intellectual Property
All content on this website, including images, designs, text, logos, and graphics, is the property of DUGARS Jewellery and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without our written permission.
Limitation of Liability
To the maximum extent permitted by law, DUGARS Jewellery shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products. Our total liability for any claim shall not exceed the amount you paid for the relevant product.
Applicable Law and Dispute Resolution
These terms shall be governed by the laws of the jurisdiction in which DUGARS Jewellery is registered. Any disputes shall be resolved through good-faith negotiations first, and if unresolved, through the appropriate legal channels. [Applicable jurisdiction to be confirmed by the business owner.]
Customer Support
For any questions about these Terms and Conditions, or for customer support, please contact us through our Contact page. [Business contact details to be confirmed by the business owner.]
This page is for informational purposes only. Final legal wording should be reviewed by a licensed legal advisor in the jurisdictions where the business operates.